We are often met by frustrated purchasers or supply chain employees who think their existing suppliers are trying to cheat them. This, however, has not yet been the case. But if you don’t know what the supplier is saying when he is not saying anything, how you could know when to react – and when not to? This is what we often help our clients to understand. Plus 7 provide the insight needed to translate the silence and to create a future pattern based on best practices.